Returns & Exchanges

At Darzeen, your satisfaction is our priority. We want every customer to shop with confidence and enjoy a smooth, reliable experience from order to delivery.

We offer a 7-day return or exchange policy on eligible products from the date your order is delivered. To qualify, the item must be unused, undamaged, and returned in its original packaging with all tags, accessories, and included items. Products that show signs of use, damage, or missing packaging may not be accepted for return or exchange.

For hygiene and safety reasons, certain items such as earrings, personal accessories, opened kids’ products, or customized items may not be eligible for return unless they arrive damaged or incorrect. If you receive a damaged, defective, or wrong item, please contact us as soon as possible with your order details and clear photos so our team can assist you quickly.

Once your return request is approved, we will guide you through the next steps. Approved exchanges will be processed based on product availability, and approved returns will be handled according to the original order value and payment method.

Darzeen reserves the right to review all return and exchange requests to ensure they meet our policy conditions. Our goal is always to provide fair, simple, and customer-friendly support.